Streamline Your Customer Support with Our Advanced Helpdesk Software

At Tectonics Technologies, we provide robust helpdesk software solutions designed to enhance your customer support operations. Our platform helps businesses manage customer queries, streamline service requests, and improve response times, all while delivering an exceptional experience to your clients.

Partner with us to optimize your support processes, increase customer satisfaction, and drive business growth.

Helpdesk Software for Streamlined Support

Why Choose Tectonics for Helpdesk Software?

"We provide scalable and efficient helpdesk solutions to streamline customer support and enhance service quality."

Omnichannel Support
Seamlessly manage support and ticketing across calls, web forms, WhatsApp, QR codes, and more.
Complaint Management
Register, assign, monitor, and resolve complaints or installation requests efficiently.
Free or Paid Complaint
Auto determine complaint status (warranty or paid) based on serial number and sale date.
Complaint Classification & Assignment
Classify complaints and assign based on type, skill level, and location.
Appointment Management
Schedule and update appointment status with optional OTP verification.
Workload Tracking
Track technician workloads, including assigned, pending, on-hold, resolved, and fixed tickets.
Quotation Generation
Create detailed quotations for spare parts, labour, and one-time costs with tax details.
Spare Parts Management
Handle requests from various locations and personnel for spare parts efficiently.
Customer & Product Management
Manage customer contacts, products, and service-wise pay outs effectively.
Pay Out Management
Calculate and update pay outs to franchisees and freelancers based on service levels.
MIS & Dashboard
Graphical view of data for quick analysis and faster decision-making.
Smart Reports
Sort, group, filter, aggregate data, fetch historic data, and export to Excel for detailed analysis.
Excel Upload
Quickly upload existing customer, product, knowledge base, and sales data from Excel to get started.
Notifications
Notify customers and engineers via WhatsApp, SMS, and email for all ticket events.
Feedback & Analysis
Collect feedback through WhatsApp, SMS, and web forms to improve service quality.
SLA Management
Manage SLAs with reminders and escalation to ensure timely resolution.
Time Tracking
Track time on tickets and calculate Turnaround Time (TAT) and Average Handling Time (AHT).
Multilingual Knowledge Base
Offer a categorized knowledge base for comprehensive information retrieval in multiple languages.
User Management
Control user roles, permissions, and access management within the system.
Security & Data Privacy
Ensure data protection with encryption and compliance with privacy regulations like GDPR.
Cloud Integration
Integrate seamlessly with cloud services, ensuring scalability and remote access.
FAQs

Frequently Asked Questions

Omnichannel Support allows you to manage customer interactions seamlessly across multiple channels like calls, web forms, WhatsApp, and QR codes, ensuring a unified experience.

Complaint Management streamlines the process of registering, assigning, monitoring, and resolving complaints or installation requests, improving response time and customer satisfaction.

The system automatically determines if a complaint is under warranty or paid based on the serial number and the sale date of the product, streamlining the billing process.

Complaint Classification & Assignment helps categorize complaints based on type, skill level required, and geographical location, ensuring efficient assignment to the appropriate technician.

Appointment Management allows you to schedule and update appointment statuses with optional OTP verification, ensuring efficient coordination between technicians and customers.

Workload Tracking helps you track technicians' assigned, pending, on-hold, resolved, and fixed tickets, ensuring balanced workloads and efficient task distribution.

The system allows you to create detailed quotations for spare parts, labor, and one-time costs, including tax details, helping maintain transparency and accuracy in pricing.

Spare Parts Management allows you to handle requests from various locations and personnel, ensuring that necessary parts are available when needed for efficient service delivery.

Customer & Product Management helps you manage customer contacts, products, and service-wise payouts, improving your ability to track and optimize customer interactions and service efficiency.

Pay out Management calculates and updates payouts to franchisees and freelancers based on services rendered, ensuring accurate and timely compensation.

MIS & Dashboard provides a graphical view of data for quick analysis and decision-making, helping managers monitor performance and service quality.

Smart Reports allow you to sort, group, filter, and aggregate data, providing insights for performance tracking and easy export to Excel for detailed analysis.

Yes, you can quickly upload existing customer, product, knowledge base, and sales data from Excel, helping you get started quickly without manual data entry.

The system can notify customers and engineers via WhatsApp, SMS, and email for all ticket events, ensuring everyone is informed and updated in real-time.

Feedback & Analysis collects customer feedback through WhatsApp, SMS, and web forms, allowing businesses to evaluate performance and improve service quality.

SLA Management allows you to set, monitor, and receive reminders for SLAs with automated escalation, ensuring that service level agreements are met consistently.

Time Tracking helps monitor the time spent on tickets, calculate Turnaround Time (TAT), and Average Handling Time (AHT), improving efficiency and customer satisfaction.

Yes, the system offers a multilingual knowledge base, categorized for comprehensive information retrieval in multiple languages, ensuring accessibility for all users.

User Management allows administrators to control user roles, permissions, and access within the system, ensuring secure and appropriate usage of the platform.

The system enhances helpdesk operations by automating workflows, ensuring faster response times, improving tracking, and enabling better collaboration between support teams.